You can contact our customer service team via online chat on the website, email or phone. Our working hours are Monday to Friday (9:00-22:00 Beijing time), excluding holidays. If you leave a message during non-working hours, we will respond as soon as possible on the next working day.【detailed】

The product price does not include import taxes and fees of the destination country. Taxes and fees are borne by the buyer (the specific amount depends on the local customs policy). We support multiple payment methods, including credit card, PayPal, bank transfer, etc. The specific payment options will be displayed when placing an order.【detailed】

Yes, we provide return and exchange services. If you are not satisfied with the product (not due to quality issues), you can apply for a return within 14 days after receiving the goods. You must ensure that the product is unused and the packaging is intact. The return shipping fee is borne by the buyer. For quality issues (such as discoloration, breakage), you can enjoy free return and exchange within 30 days. Please contact customer service for details.【detailed】

If the product you received is defective or damaged during transportation, please contact customer service within 7 days after receiving the goods and provide photos and order information. We will replace or return the product for free according to the situation, and the shipping cost will be borne by us. Please make sure the product is unused and the packaging is intact.【detailed】

We usually ship within 1-3 working days after receiving the order. The specific logistics time varies from country to country. Generally, it can be delivered to Europe and the United States in 7-15 working days, and other regions may take 10-20 working days. We support global delivery. Please check or consult customer service for specific shipping costs and time when placing an order.【detailed】

Our product images usually include size and weight information, such as the length and weight (in grams) of earrings and bracelets. If you are not sure whether it is suitable, you can refer to the wearing effect in the picture, or contact customer service to provide the size of your wrist, neck or ring, and we will help you recommend a suitable style.【detailed】

To maintain the product's luster, it is recommended to avoid contact with water, sweat, perfume or chemicals. After wearing, wipe it clean with a soft cloth and store it in a dry place. Stainless steel products are more durable, but gold-plated or silver-plated products may fade slightly due to long-term use. It is recommended to reduce friction and clean it regularly. Silver jewelry can be restored to luster with a silver polishing cloth.【detailed】

Yes, we support customization of some products, such as engraving on pendants or rings (such as letters or simple patterns), and adjusting the length of bracelets, necklaces or the size of rings. Please contact customer service for specific customization requirements before placing an order, and we will make adjustments according to your requirements.【detailed】

Our products are mainly made of stainless steel, 925 silver, alloy and copper, and some products are gold-plated or silver-plated. Stainless steel and 925 silver are generally not prone to allergies and are suitable for most people. If you have a history of metal allergies, it is recommended to choose stainless steel or 925 silver products and avoid prolonged contact with water or sweat.【detailed】

Our company was established in 2015. We are a factory store focusing on foreign trade business, mainly engaged in stainless steel jewelry, silver products, alloy products and copper products. We are committed to providing high-quality metal jewelry to customers around the world. Our products are stylish and durable, and are very popular in the European and American markets.【detailed】